Terms and Conditions of Business

NuRenewables Heating Ltd

Last updated: 24/01/2026

1. General

These Terms and Conditions apply to all quotations, works, services, and contracts provided by NuRenewables Heating Ltd (“we”, “us”, “our”). By accepting a quotation, booking work, or allowing works to commence, the customer (“you”) agrees to be bound by these Terms.

2. Quotations and Pricing

All quotations are based on information available at the time and are subject to change if the scope of works, materials, site conditions, or regulations change.

Unless otherwise stated, quotations are valid for a limited period and prices may be adjusted due to changes in labour, materials, or external costs beyond our control.

3. Payment Terms

Payment is due in full upon completion of works unless otherwise agreed in writing.

We reserve the right to request part or full payment in advance before works commence.

Late or non-payment may result in additional charges, suspension of works, or recovery action.

4. Access and Working Conditions

You must provide safe, clear, and reasonable access to the property and working areas during the agreed working hours.

We are not responsible for delays caused by restricted access, unsafe conditions, third-party delays, or factors outside our control.

5. Parking, Permits, and Charges

To carry out works efficiently, the following conditions apply:

• Suitable parking must be provided as close to the job location as reasonably possible
• Where parking permits, visitor permits, or permissions are required, these must be arranged by the customer in advance
• Any parking fines, penalty charges, or enforcement notices incurred while attending or carrying out your job will be added to the final invoice
• Any congestion charges, low-emission zone charges, tolls, or related fees incurred while travelling to or working at your property will be charged to the customer

Failure to provide suitable parking or permits may result in delays or additional costs.

6. Variations and Additional Work

Any additional work requested or required that is not included in the original quotation will be charged separately and agreed where possible before proceeding.

7. Materials and Equipment

All materials and appliances supplied remain our property until payment is received in full.

Materials stored on site are the responsibility of the customer, and we are not liable for loss, damage, or theft unless caused by our negligence.

8. Installation Standards

All works are carried out in accordance with current regulations, industry standards, and best practice. Completion times are estimates and not guaranteed.

9. Existing Systems and Property

We are not responsible for defects in existing systems, pipework, wiring, or installations unless directly caused by our work.

Any connections to existing systems are made at the customer’s risk where prior condition cannot be verified.

10. Damage and Liability

We will take reasonable care when carrying out works; however, we are not liable for damage caused by hidden defects, existing faults, or conditions outside our control.

Our liability is limited to rectifying faults caused directly by our negligence.

Nothing in these Terms limits liability for death or personal injury caused by negligence.

11. Delays and Suspension

We are not liable for delays caused by weather, supply chain issues, access problems, regulatory changes, or circumstances beyond our control.

If works are suspended at the customer’s request or due to non-payment, reasonable charges may apply.

12. Warranty and Guarantees

All workmanship is guaranteed for 12 months from the date of completion, unless otherwise stated.

Manufacturer warranties apply to supplied equipment and are subject to their terms. Damage caused by misuse, tampering, or third-party interference is not covered.

This does not affect your statutory consumer rights.

13. Cancellations

Cancellations made after materials have been ordered or work scheduled may be subject to reasonable charges to cover costs incurred.

14. Ownership and Risk

Risk in supplied goods passes to the customer upon delivery or installation. Ownership remains with NuRenewables Heating Ltd until payment is received in full.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.