Privacy Policy

NuRenewables Heating Ltd

Last updated: 24/01/2026

1. Introduction

NuRenewables Heating Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us about our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Company name: NuRenewables Heating Ltd
Service: Heating and heat pump engineering services
Location: United Kingdom

If you have any questions about this policy or how your data is used, please contact us using the details at the end of this policy.

3. Personal Data We Collect

We may collect and process the following personal data:

• Name
• Email address
• Phone number
• Address (if provided as part of an enquiry)
• Details you submit through contact forms, email, or phone
• Technical data such as IP address, browser type, and device information

We only collect personal data that is necessary and relevant.

4. How We Collect Your Data

We collect data when you:

• Contact us via the website, email, or phone
• Request a quotation or consultation
• Submit an enquiry form
• Browse our website (via cookies – see Cookie Policy below)

5. How We Use Your Data

We use your personal data to:

• Respond to enquiries and requests
• Provide quotations and services
• Communicate about appointments or services
• Improve our website and services
• Meet legal or regulatory obligations

We do not sell your data or use it for unrelated marketing.

6. Lawful Basis for Processing

We process your data under the following lawful bases:

• Consent – where you have contacted us voluntarily
• Contract – where processing is necessary to provide services
• Legal obligation – where required by law
• Legitimate interests – to operate and improve our business

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

Your data is stored securely and only accessed by authorised persons.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Enquiry data: typically up to 12 months
• Client data: retained as required for contractual, legal, or accounting purposes

9. Sharing Your Data

We may share your data only when necessary with:

• Professional advisors (e.g. accountants)
• Regulatory bodies if required by law

We never share your data for marketing purposes.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability

To exercise your rights, please contact us.

11. Complaints

If you are unhappy with how your data is handled, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact Us

NuRenewables Heating Ltd
Email: kirkferguson@nurenewablesheating.com